Help Center

Late Deliveries

Kayla Lacross
Kayla Lacross
  • Updated

Most packages arrive on time. Orders sometimes show up after the estimated delivery date.


Possible reasons for late delivery include the following:

  • Incorrect address
  • Missing apartment, building, floor, Suite or unit number
  • Severe weather conditions
  • International customs procedures

The recommended actions are:

  1. Track your package and confirm estimated delivery date in Purchase History.
  2. Confirm your shipping address in My Settings. To avoid delivery problems, keep your address information up to date and add delivery instructions in Address Book.
  3. Check payment processing in Account Balance. 
  4. Wait 48 hours to allow for unexpected delays.

Learn what to do if you need help Tracking Your Package on your account. 

Note: If you haven't received your package within 7 days of expected delivery then please  Submit an RMA  and we will do everything we can to help.

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