Help Center

Missing Tracking Information

Kayla Lacross
Kayla Lacross
  • Updated

Sometimes, tracking information isn't available.

Here are some reasons why tracking information may not be available:

  • The first package scan may be on arrival at a regional hub near the destination. This is common when shipping volume is high and packages are processed in bulk. Until this first scan, the carrier may not acknowledge receipt of the package.
  • The first package scan may not be until delivery.
  • There may be a delay in updates to the tracking database.
  • Some shipments, such as Standard International shipments, aren't trackable.
  • If you are located within 50 miles of our Southern California Warehouse your order may be delivered by our Local Delivery Team in which case a tracking number will not be available.


If the estimated delivery date for your package has passed, and your tracking information hasn't changed, allow an additional day or two for the package to be delivered. Usually, packages arrive on or shortly after the estimated delivery date.


Learn what to do if you need help locating tracking information if available Track Your Package.


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