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Find a Missing Package that shows as Delivered

Kayla Lacross
Kayla Lacross
  • Updated

If your tracking information shows that your package was delivered, but you can't find it:

  • Verify the shipping address in My Settings
  • Look for a notice of attempted delivery.
  • Look around the delivery location for your package.
  • See if someone else accepted the delivery unless you have health or safety concerns about doing so.
  • Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
  • Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
  • If you haven't received your package within 7 days of expected delivery then please  Submit an RMA  and we will do everything we can to help.

Note: If it is an order sold and shipped by a third-party seller, contact the seller directly for assistance.

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